2022
  • 2022 Defining the Working Relationship with My Client-Partners
    I've been noticing an uptick in conversations with colleagues about how we define the working relationship between clients and vendors. It's been coming up in several different professional communities, among content strategists, UX designers, researchers, and nonprofit managers and communicators. When it comes to my own clients, I believe strongly that business relationships are relationships first, that our work together can only succeed if it’s in service of a mutual goal, and that the work we do should lift people up, not harm them. I am explicit in asking all my clients to enter into our relationship with a genuine commitment to these ethics. For some time now, I’ve been sharing this set of working principles with prospects before entering into a formal relationship. Given the current professional chatter and overall state of the economy, it feels like it’s time to make these more public and open up a wider discussion about them...